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Privacy Policy

Last updated: February 19, 2026

1. Introduction

Welcome to SunStore Industries ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sunstoreltd.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Place an order for products
  • Subscribe to our newsletter
  • Contact us through our contact forms
  • Participate in surveys or promotions

This information may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Pages you visit on our site
  • Time and date of your visit
  • Time spent on those pages
  • Device information

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Communicate with you about your orders, products, services, and promotions
  • Provide customer support
  • Improve our website and product offerings
  • Send you marketing communications (with your consent)
  • Prevent fraudulent transactions
  • Comply with legal obligations

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, shipping, marketing)
  • Business Partners: Trusted partners who assist us in operating our website and conducting our business
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and storage
  • Regular security assessments
  • Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal data
  • Rectification: The right to request correction of inaccurate information
  • Erasure: The right to request deletion of your personal data
  • Restriction: The right to request the restriction of processing of your personal data
  • Data Portability: The right to request the transfer of your data to another organization
  • Objection: The right to object to processing of your personal data

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SunStore Industries
Plessey House, 1st Floor, Uhuru Highway
Nairobi, Kenya
P.O Box 62743-00200
+254 743 392 675
info@sunstoreltd.com
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